How to Calculate Customer Satisfaction Score

How to Calculate Customer Satisfaction Score


Customer Satisfaction (CSAT) is one of the most important metrics for any business. It helps you measure how happy your customers are with your product or service. In this article, we will discuss what CSAT is and how to calculate your Customer Satisfaction Score (CSAT). We will also provide some tips on improving customer satisfaction. But first, let’s get a quick understanding of what customer satisfaction is.

What is Customer Satisfaction?

Customer satisfaction is the level of happiness or contentment that a customer experiences when using a product or service. It is important to measure customer satisfaction because it can have a major impact on your business.

If customers are unhappy with your product, they may stop using it and switch to a competitor’s product. This can lead to a loss in revenue and market share.

Additionally, unhappy customers are more likely to leave negative reviews online, which can damage your reputation and make it harder to attract new customers.

What is the Customer Satisfaction (CSAT) Score?

Customer satisfaction is usually measured using surveys. These surveys ask customers to rate their level of satisfaction on a scale from very satisfied to very dissatisfied. The scores from these surveys are then used to calculate the customer satisfaction score.

The Customer Satisfaction Score (CSAT) is a metric that measures customer satisfaction. It is calculated by asking customers to rate their level of satisfaction with a product or service on a scale of 0 to 100.

A CSAT score of 0 means the customer is completely unsatisfied, while a score of 100 means the customer is completely satisfied. Most businesses aim for a CSAT score of 80 or above.

How to Calculate Your Customer Satisfaction Score (CSAT)

Below is the infographic from GetVoIP that shows you how to calculate your Customer Satisfaction Score. It also includes some tips to improve customer satisfaction that will help your brand stand out from the competition.

How to Calculate Customer Satisfaction Score

Author Bio:

Reuben Yonatan is the founder and CEO of GetVoIP, a VoIP comparison resource that helps companies understand and choose a business communication solution for their specific needs. Reuben helps SMBs align business strategy with culture and improve overall corporate infrastructure. Follow him on Twitter @ReubenYonatan