When Customer Support Reps Should Pick Up The Phone
Original article published here For many of us working in customer support and customer success, email is one of our primary modes of communication. Its benefits are numerous: It allows us to …
Tag: customer-experience
How we’re improving customer experience on Twitter
Since we launched HelpHandles™ we have noticed a growing number of companies using their Twitter profiles to differentiate themselves and compete on experience across the platform. After some resea…